This is the home of Kristal Canada. We manufacture unique bath oils, gels, lotions and spa items.
This is the home of Kristal Canada. We manufacture unique bath oils, gels, lotions and spa items.
FREQUENTLY ASKED QUESTIONS
| Kristal Products takes pride is offering a high standard of customer service. We offer service 7 days a week. However if we are unable to answer your call, please leave us a message and we will promptly return your call. You can always reach us at sales@kristalproducts.com |
| How do I place my order ? |
| - You can place your order by email (sales@kristalproducts.com) or by phone 613-816-1620. - For email orders please include your name, shipping address, phone number and email address. |
| What are your payment terms ? |
| - All orders currently must be prepaid. We currently don't offer terms. - We accept Visa, MasterCard, American Express and PayPal (you do not need to have a PayPal account) |
| How long does it take to receive my order ? |
| - Most orders are shipped within 1-2 business days of payment being received. |
| How will I receive my invoice/receipt ? |
| - Your invoice/receipt will be emailed to you once payment has been received. |
| Do you ship internationally ? |
| - Yes we ship worldwide. |
| What are your shipping charges ? |
| - Shipping is charged at cost. If shipping method is not specified we will use the most direct and least expensive method. - COD payments are not accepted. |
| How long are your prices valid ? |
| - We update our website regularly. All prices subject to change without notice. - All orders are subject to availability of materials and Kristal Products will not be held liable for any order's that cannot be filled because of materials that are unavailable. |
| I would like to re-sell your products, do you wholesale ? |
| - Yes we will wholesale our products. Please contact us for details. Minimum order quantities may apply. |
| Can I return products that I purchased from you ? |
| - No, we will not accept returns unless we have made a mistake with your order or your order was damaged during shipping. |